Customer Satisfaction – The How’s and Why’s of Dry Cleaning

Everyone gives their clothes to the dry cleaner from time to time, but have you ever taken a minute to sit and think about the how’s and whys of dry cleaning? It doesn’t take five minutes for one to lash out on the dry-cleaning service provider if it was found that they messed up your order in some way.

Before you send your next batch of clothing items to the dry cleaner, or have even been reconsidering your decision to use the current dry-cleaning service, read the following:

Commercial Dry-Cleaning Procedure

Contrary to popular belief, the process of dry cleaning clothing items is anything but ‘dry’ but it’s not like washing your clothes in your home machine. Many people also believe that dry cleaning is a one or two-step procedure, but in actuality, it takes a lot more than just one or two steps. Many dry-cleaning service providers even prefer sending a load of clothing items to a factory where the cleaning procedure is conducted, instead of taking care of it at their own shop. Why? Because it saves money and time. At R&R Fabricare Canberra, your clothes are cleaned on our premises, by trained and educated staff.


  • Tagging: In order to ensure that the clothing items of different customers don’t get mixed up, dry cleaners always opt for garment tagging. As the name suggests, the garments are tagged with a piece of paper or cloth with an item or customer number on them before being sent forward.
  • Inspection: Prior to being cleaned, each and every clothing item is inspected for missing buttons, tears or rips, or items left in the pockets. The items found are then returned to the rightful owner and rips and tears (if any) are noted as issues that were already there.
  • Stain Treatment: Prior to the solvent procedure, each clothing item is checked for stains and depending on the intensity of the stains, the cleaning procedure is conducted.
  • Machine Dry Cleaning: Once each clothing item is inspected and the stain removal is done, a pile of soiled clothes is loaded into a drum machine filled with eco-friendly solvents to dry clean the clothes with – there are at least two rounds of rinsing and repeating in this step.
  • Post Spotting: There is a possibility that some stains weren’t able to get cleaned through the machine dry cleaning, so the dry cleaner inspects clothing items once again to ensure that the clothing items are spotless and fresh.
  • Finishing: Once the clothes are clean, any buttons or other repairs that were to be made are completed. After that, the dry cleaners press or steam finishes your clothes, hang and then fold them to return to the customers.


Dry cleaning companies do not go through such a hefty and lengthy procedure just because they like doing it, for example you’ll pay $14 for a pair of pants to be dry cleaned, did you know your pants are handled 14 times in the process? They do this so that their customers and clients are happy with their services and enjoy the quality of their clothes upon receiving them from the dry cleaners. It’s for customer satisfaction and it’s something we are very particular about at R&R Fabricare Canberra.

R&R Fabricare has been dry cleaning Canberra since 1933. We are one of the oldest and respected names in the dry-cleaning industry and that continues today with a fresh new look. Combining experience with local knowledge and a friendly staff to assist you with your dry-cleaning needs.

Contact us on 02 6286 3695 or visit one of our 3 Canberra locations at Yarralumla, Mawson and Weston for all your dry-cleaning needs.